Privacy Policy

ELPRO-BUCHS AG (hereinafter referred to as “ELPRO” or “We” or “Us”) appreciates your visit to our website and mobile applications (collectively also “Online Offering”) and your interest in our company and our products.

ELPRO respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations. Data protection and information security are included in our corporate policy.

Controller 

ELPRO is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:

ELPRO-BUCHS AG
Langäulistrasse 45
CH-9470 Buchs
Tel. +41 81 552 08 08 
swiss@elpro.com

Collection, processing and usage of personal data 

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
The data is collected directly from the data subject or indirectly from publicly accessible sources such as e.g. LinkedIn, Xing, websites. 

Processed categories of data

The following categories of data are processed:

To answer your inquiries as an interested party:

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Product or service interest

To answer your inquiries and interests as an existing customer:

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Contractual master data (e.g. contractual relationships, contractual or product interest)
• Client history
• Contract accounting and payment data
• Planning and regulation data
• Provision of information (from third parties, e.g. credit reference agencies or from public directories)
• Invitations to trade fairs and other events, Christmas presents
• History of feedback

For our customer satisfaction survey (for existing customers):

• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Contractual master data (e.g. contractual relationships, contractual or product interest)
• Client history
• Planning and regulation data

Processing purposes and legal bases

We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:

• Provision of these Online Offers including a contact form which is used from users to contact us regarding our service portfolio as well as in terms of fulfillment of contractual obligations. (Legal basis: consent and/or fulfillment of contractual obligations.)
• Resolving service disruptions as well as for security reasons. (Legal bases: Fulfillment of our legal obligations within the scope of data security, and justified interest in resolving service disruptions as well as in the protection of our offers).
• Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent (Legal bases: Consent / justified interest on our part in direct marketing if in accordance with data protection and competition law).
• Product or customer surveys performed via email and/or telephone subject to your prior express consent. (Legal basis: Consent). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.
• Sending an email newsletter subject to the recipient’s consent (Legal basis: Consent).
• Safeguarding and defending our rights. (Legal basis: Justified interest on our part for safeguarding and defending our rights).
• Answering user requests within the scope of a live chat (Legal basis: Predominantly, legitimate interest in direct marketing on our part and in the enhancement of our products and services, as long as this is carried out in compliance with data protection regulations and competition law regulations resp. contractual performance resp. consent.)
• Fulfillment of contracts, especially pre-sales and sales, implementation of pre-contractual measures (Legal basis: contract / legitimate interest in direct marketing, as long as this is in accordance with data protection and competition law requirements)

Online store without credit check
Provision of this online offer and contract fulfillment according to our contract terms including billing. Settlement may also include the sale of receivables. (Legal basis: contract performance, for this the following general terms and conditions, purchasing conditions or for the sale of receivables overriding interest on our part in efficient receivables management).

Log files
Every time you use the Internet, certain information is automatically transmitted by your Internet browser and stored by us in what are known as log files.

We store the log files for a short period of time in order to identify faults and for security reasons (e.g. to investigate attempted attacks) and then delete them. Log files which must be retained for longer for evidentiary purposes are exempt from deletion until a final conclusion on the relevant incident has been reached, and they may be passed on to investigating authorities in certain cases.

Log files are also used for analysis purposes (without an IP address or without a complete IP address) subject to the conditions of the section ‘Self-advertising and third-party advertising as well as market research and reach measurement to the extent permitted by law or based on consent’.

Also see module web analysis.

In log files, in particular the following information is saved:

• IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;
• Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
• Name of the service provider which was used to access the Online Offer;
• Name of the files or information accessed;
• Date and time as well as duration of recalling the data;
• Amount of data transferred;
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
• http status code (e.g., “Re-quest successful” or “File requested not found”).

Chat
Within the scope of this Online Offer, we give you the opportunity to learn about the products and services offered by us by means of a chat. When using the chat, the chat conversation is recorded. After the chat, it will be deleted soon thereafter unless the chat is part of a support or service request. In the latter case, the chat’s content is forwarded to the responsible sales department.

Chatbots/automated answering systems

Within the framework of this online service, we provide you with the opportunity to send us messages, ask us questions, obtain advice and/or manage your products by means of speech input and/or text input.

In order to process your inputs, we employ technical systems that create partially automated replies or perform commands.

For this purpose, we store the input history during the course of the communication. Once the communication is completed, the input history is quickly erased or anonymised, provided the input history is not part of a support or service request. Where this is the case, the input history will be assigned to your customer account and saved for the purposes of contract fulfilment.

Children
This Online Offer is not meant for children under 16 years of age.

Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.

Transfer to recipients outside the EEA
We might transfer personal data to recipients located outside the EEA into so-called third countries.

In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on socalled EU model clauses with the recipient) or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreedto provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the contact section.

Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Usage of Cookies

Use of cookies and other technologies
Cookies and other technologies may be used in the course of providing our website. Cookies are small text files that can be stored on your device when you visit a website. It is generally possible to use the website is generally possible without cookies, which are not technically necessary.

Technically necessary cookies
By technically essential cookies we mean cookies without which the technical provision of the website cannot be guaranteed. This includes, for example, cookies that store data in order to ensure smooth playback of video or audio content. These cookies are deleted after the end of your visit.

Technically non-essential mechanisms
We only use technically non-essential mechanisms with your prior consent. The only exception to this is the cookie that stores the current status of your privacy settings (selection cookie). This is set due to our legitimate interest in the functionality of the website.

We use third-party tools to integrate cookies and mechanisms that are technically non-essential. These ensure that technically non-essential cookies and mechanisms are only set with your consent.

Name: Google Tag Manager
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Management of website tags via an interface, integration of program codes on our websites.

Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland
Function: Analyze user behavior (page views, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information from logged in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in connection with Google Ads.

Name: Google Ads
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Google processes your personal data on the basis of your consent via the "Google Ads Remarketing Tag" pixel for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) by means of e.g. URL, referrer URL, membership of re-marketing lists defined by us. The aforementioned information can also be used to link you to your Google account and to include you in remarketing lists. We do not receive any personal data about you from Google, only anonymised campaign reports about the target group and ad performance.

Name: Meta
Provider: Meta Platforms Technologies Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland
Function: Meta processes your personal data on the basis of your consent via the "Meta-pixel” for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) by means of e.g. URL, referrer URL, membership of re-marketing lists defined by us. The aforementioned information can also be used to link you to your Meta account and to include you in remarketing lists. We do not receive any personal data about you from Meta, only anonymised campaign reports about the target group and ad performance.

Name: LinkedIn Insight Tag
Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
Function: LinkedIn processes your personal data based on your consent via the pixel "LinkedIn Insight Tag" for the creation of campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites (retargeting) based on URL, referrer URL, shortened or hashed IP address (for cross-device retargeting), devices and browser properties (user agent) and time stamp. We do not receive any personal data from you from LinkedIn, only anonymized campaign reports on website audience and ad performance.

LinkedIn storage period: pseudonymization after 7 days, final deletion after 180 days.

For more information, please visit: https://www.linkedin.com/legal/pri-vacy-policy 

Name: HubSpot Analytics

Provider: HubSpot Ireland Limited, One Dockland Central D1, Dublin, Ireland

Marketing automation tool. To generate and qualify leads, we use contact and content IDs within our web forms which allow us to identify you and perform visitor stitching, conversion tracking and retargeting.

For further information, please visit: https://www.hubspot.de/data-privacy/privacy-shield, https://legal.hubspot.com/de/dpa and https://legal.hubspot.com/de/privacy-policy

Comfort cookies and mechanisms
Cookies and mechanisms assigned to this category, facilitate operations and thus enable more comfortable surfing on our website. For example, your language settings can be stored in these cookies.

Marketing
By using marketing cookies and tracking mechanisms we and our partners can display interest-based offers based on an analysis of your usage behaviour.

The mechanisms and providers used on this website are listed below.

• Analysis: We use analytics tools to measure, for example, the number of page views or your usage patterns on our site. This may also include an analysis of log files.
• Conversion tracking: Our Conversion Tracking partners place a cookie on your computer (‘conversion cookie’) for this analysis service if you have accessed our digital offering via an ad of the relevant partner. If you visit a specific page of ours and the cookie has not expired, we and the Conversion Tracking provider can recognise that a particular user clicked on the ad and was redirected to our site. This is also possible across devices. The information collected using the conversion cookie is used to generate conversion statistics and to record the total number of users who clicked on the ad and were redirected to a page with a Conversion Tracking tag.
• Retargeting: Retargeting tools use advertising cookies or third-party advertising cookies, web beacons (invisible graphics also called pixels or tracking pixels), or similar technologies to create usage profiles. These are used for interest-based advertising and to control the frequency with which the user sees certain ad

Managing your settings regarding technically non-essential cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in your browser and/or in our privacy settings:

Note: The settings you choose only relate to the browser you use.

Disabling all cookies

If you wish to disable all cookies, please go to your browser settings and deactivate the setting of cookies. Please note that this may affect the functionality of the website.

Managing your settings regarding technically non-essential cookies and tracking mechanisms

When you visit our website, you will be asked in a cookie layer whether you grant your consent for the use of comfort cookies and marketing cookies and/or tracking mechanisms. In our privacy settings, you can revoke consents already given with future effector give us your consent at a later date.

Social plugins

We use what are known as social plugins for various social media networks in our Online Offering; these are described individually in this section.

When using the plugins, your Internet browser establishes a direct connection with the servers of the respective social network. This provides the respective provider with the information that your internet browser has accessed the corresponding page of our Online Offering, even if you do not have a user account with the provider or are not currently logged in to it. Log files (including the IP address) are transmitted by your Internet browser directly to the respective provider’s server and may be stored there. The provider or its server may be located outside of Switzerland the EU or the EEA (e.g. in the USA).

The plugins are independent extensions of the social media network providers. We therefore have no influence over the scope of the data collected and stored by the social media network providers via the plugins.

With regard to the purpose and scope of the collection, further processing and use of the data by the social media network, as well as your rights in this regard and options as regards settings for the protection of your privacy, please refer to the respective social media network’s privacy notice.

If you do not want the providers of the social media networks to receive data about this Online Offering and possibly store or make further use of it, you should not use the respective plugins.

Plugins from LinkedIn

LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. (“LinkedIn”). An overview of LinkedIn's plugins and their appearance can be found here: https://developer.linkedin.com/product-catalog/plugins; information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy.

Plugins from Facebook

Facebook is operated by Meta Platforms Technologies Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). An overview of Facebook’s plugins and their appearance can be found here: http://developers.facebook.com/plugins; information on data protection at Facebook can be found here: http://www.facebook.com/policy.php.

Plugins from Instagram

Instagram is operated by Meta Platforms Technologies Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Instagram”). An overview of Instagram's plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges; information on data protection at Instagram can be found here: https://help.instagram.com/155833707900388/.

Plugins from Plugins from X Corp. (formerly Twitter)

X Corp. is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA and Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland (“X”). An overview of Twitter’s plugins and their appearance can be found here: https://developer.twitter.com/; information on data protection at Twitter can be found here: https://twitter.com/privacy.

Use of our mobile apps

In addition to our websites, we also offer mobile applications (“apps”) which you can download to your mobile device. In addition to the data collected on websites, via our apps we collect further personal data arising specifically from the use of the respective app. However, this only happens if you have given us your consent in each case.

If our apps process personal data that deviates from this privacy policy, please refer to the relevant offerings listed below for further information.

Processing of the advertising identifier/advertising ID

For advertising purposes, we use what is known as the ‘Advertising Identifier’ (IDFA) for devices with the iOS operating system and what is known as the ‘Advertising ID’ for those with Android, if you have given your consent. These are non-permanent identification numbers for a specific end device, which are provided by iOS or Android. The data collected via these is not linked to any other device-related information. We use the identification numbers to enable us to provide you with personalised advertising and analyse your usage. If you activate the ‘no ad tracking’ option in the iOS settings under ‘Privacy’ - ‘Advertising’ or select the option ‘Disable interest-based advertising’ on Android under ‘Google Settings’ - ‘Advertising’, we can only take the following measures: Measuring your interaction with banners by counting the number of times a banner is displayed without being clicked (‘frequency capping’), click-through rate, detection of unique usage (‘unique user’) as well as security measures, fraud prevention and troubleshooting. You can delete the IDFA or the Advertising ID in the device settings at any time (‘Reset Ad ID’); a new identification number is then created, which is not merged with the previously collected data. Please note that you may not be able to use all the functions of our app if you restrict the use of the respective identification number.

Data processing by App Store operators

We do not collect any data, and our responsibility does not extend to the transmission of data such as user names, email addresses and individual device identification numbers to an app store (e.g. Google Play by Google, App Store by Apple, Galaxy App Store by Samsung) when downloading the respective app. We have no influence over this data collection and any further processing by the App Store as the controller.

YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Newsletter with opt-in; Right of withdrawal

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called confirmed opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification if you have previously expressly confirmed to us by clicking on a checkbox for the activation of the email service. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail. Alternatively, please contact us via the contact details provided in the contact section.

Communication tools on social media platforms

We use communication tools on our pages on social media platforms (e.g. Twitter) to process messages which you send to us via the social media platform and to be able to offer you support.

If you send us a message via a social media platform, the message (and possibly other data we receive from the social media platform provider with the message, such as your name and file attachments) will be processed by us in order to handle your query. In addition, we may analyse the data in aggregated and anonymised form to better understand the use of our social media platforms.

The personal data you provide to us may be transferred to the Bosch legal entity responsible for the query (for example, if your query relates to a product which another Bosch legal entity distributes). The legal basis for this type of processing results from our legitimate interests (point (f) of Article 9 revGDPR) or any existing contractual relationships, if applicable (point (b) of Article 31 revGDPR). Your data will be erased 180 days after receipt of your message at the latest.

External links

Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.

Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

User rights

To enforce your rights, please use the details provided in the contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access:
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion:
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing:
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.

Objection to data processing:
You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Objection to data processing based on the legal basis of “justified interest”:
In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent:
In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.

Data portability:
You are entitled to receive data that you have provided to us in a structured, commonly used and machinereadable format or – if technically feasible – to demand that we transfer those data to a third party.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Right of complaint with supervisory authority:
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB)

Feldeggweg

CH-3003 Bern

Tel.: +41 58 462 43 95

Fax: +41 58 465 99 96

https://www.edoeb.admin.ch/edoeb/de/home.html

Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.

Contact

If you wish to contact us, please find us at the address stated in the "Controller" section.

To assert your rights please use the following link: https://request.privacy-bosch.com/

To notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-datenschutz

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our group commissioner for data protection:

Data Protection Officer

Information Security and Privacy (C/ISP)

Robert Bosch GmbH
Postfach 30 02 20
DE-70442 Stuttgart

or

via email: DPO@bosch.com

Effective date: 2023.09.15