FAQ Licenses

Find the most frequently asked questions regarding the licensing model of ELPRO Cloud below.

Last Updated: February 17, 2021

Table of Content
  1. How does the licensing model of the ELPRO Cloud software work?
  2. How do I know how much I pay in the end?
  3. How do I pay for the license fees?
  4. How can I renew my yearly license?
  5. Can I have several sensors with varying license periods?
  6. What happens to my data if the license is not renewed?

Here's where you can get the hardware at lowest cost!

ELPRO strives to offer the hardware needed for the ELPRO Cloud solution at low cost with all inclusive pricing and logistics. Please refer to the webshop to get the latest offers for hardware components (starter kits, additional sensors, and replacement sensors with fresh calibration). In some special hardware offers, we include a coupon to cover for the license cost or any other additional software fee.

 

How does the licensing model of the ELPRO Cloud software work?

  • The licensing model of the ELPRO Cloud software is driven by sensors and years. The cost for one yearly license of one sensor is CHF 60. Included in the standard license are:
    • Access to sensor from anywhere via web-browser
    • Logging Interval of 10 minutes (or more)
    • Standard Dashboard
    • Sensor Analysis
    • Deviation Reporting
    • Configuration of Alarm levels and Sensor warning
    • Messaging via Email
    • Basic User Management (more about this here)

ECOLOG-PRO 2PTR and 1THR contain two sensors (it is possible to only use one of them).

There are additional fees for special configurations (e.g. shorter measurement intervals) or extra services (e.g. SMS messaging). At the moment, the following add-ons are available:

Add-on_prices_202102

How do I know how much I pay in the end?

Whenever you add an extra option with cost to any of your sensor configurations, you see it immediately in the ELPRO Cloud software. If you want to get an overview on how much you pay in total, you can always get an overview under “Settings/Licenses”.

How do I pay for the license fees?

When you register your account and/or your sensors in the ELPRO Cloud software you are asked to leave your credit card details. Whenever a license fee is due (registering a new sensor, additional option, or renewal of yearly license), an invoice will be generated and the amount deducted from your credit card. You can at all times get access to the invoice online (under Settings) and manage your settings. 

The ELPRO Cloud coupon which might be included in the hardware component you purchased (e.g. Starter Kit) can be used to cover license fees. In the wizard Add Sensor you have the option to enter the coupon code, which will reduce the amount due by the coupon's value.

How can I renew my yearly license?

You have the choice between automated and manual renewal of each sensor's license.

Can I have several sensors with varying license periods?

The license is tied to each single sensor and can be changed or renewed individually. Even if you let one sensor expire, this has no impact on your other sensors.

Is it possible to pay with traditional invoice (not by credit card)?

Yes, this is possible. You may choose to pay with prepaid, please note that the minimum amount for prepaid is 300 CHF. Please file a ticket here if you are interested in this option.

What happens to my data if the license is not renewed?

If a yearly license for one sensor is not renewed manually or automatically, the systems issues a reminder email two weeks prior to the expiry date of the license. After the license has expired:

  • From the first day after the license expires, the readings of this sensor (e.g. in the dashboard or in the sensor analysis) will be blurred out and the alert will be disabled. However, the recording will continue.

  • The first two months after the expiry of the license, measurement values are still harvested - however the alarming is deactivated. During those two months you can at all times renew your license and you don’t lose data.

  • 2 months after the expiry of the license, the specific sensor will stop measuring data. The old data is still available in the system for another 4 months.
  • After 2+4 months, the sensor will be deleted (no historic data available).

Two weeks before each phase, the system will issue a reminder email.