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Netviewer: Download Netviewer | Advantages | Functions | Technical data |
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| Viewing direction. |
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| Participant login. |
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| Change viewing direction. |
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| Extended user interface – control panel. |
| Netviewer makes software support very easy. There is no need for typical questions such as "What's on your screen?" or "At which step are you?", since the support person can see this for himself. | |
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| Download Netviewer | |
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Netviewer Client, english (ZIP, 799KB) Unzip the downloaded file and run the application by double-clicking the EXE-file. |
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| The 4 Netviewer advantages | |
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No installation necessary |
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Easy to use |
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Operates through firewalls (with 128 bit encoding) |
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Unique features (change of viewing direction, pointer, choice of applications, enabling/disabling of remote control) |
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| Functions | |
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Viewing Direction Once the software has been started, the customer sees the support person's screen. The customer is in watch mode and the support person is in show mode. The viewing direction can be changed by mouse-click. Before the customer can show his screen for the first time, he must explicitly confirm this function. Then the viewing direction can be changed at any time. |
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Pointer If the watch mode user (the user who is looking at the other person's screen) wants to indicate something to the shower on the screen, he simply clicks on the desired spot, and a flashing arrow appears for three seconds on the screen. |
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Application selection Initially, all applications can be seen by the watch mode user, but the task bar is hidden (blacked out). During a session, the show mode user can hide particular applications. Instead of the application, the watch mode user sees a black window. |
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Enabling / Disabling of remote control The show mode user can allow the watch mode user remote control of his PC. This gives the watch mode user the control of all visible applications. Any permission which has been granted can be withdrawn at any time by pressing the F12 key. |
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Extended user interface – the Netviewer control panel Parallel to the familiar small operating panel, there is now also a control panel with preview monitor, chat and notes fields, a favourites list, and file transfer. As standard, the Netviewer mini panel is docked onto the control panel and serves as a handle to expand the control panel or make it disappear to the edge of the screen. The extended user interface can be opened up by clicking on the red area of the mini panel or on the “Expand panel” button (<<). It can be closed again by clicking on the “Contract panel” (>>) button. |
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| Technical data | |
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Runs an all Windows platforms (WIN95 and higher) |
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Requirement: Internet-enabled PC and any browser (also via proxy) |
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Download of an .exe-file (approx. 200 KB) |
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No installation or configuration required |
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Firewall-compatible (http tunnelling via port 80) |
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No technical restriction caused by low bandwidth |
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PC remains unchanged (no system changes in form of DLL's, registry entries and so on) |
Last changes: 09.10.06
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